Theory & practice

An honest appraisal

Customer satisfaction analysis

In the software industry, nothing is more important than satisfied customers as they depend on the reliability of our programs every day.

As such, it is vital that we fully understand the requirements and processes of our niche markets and key users. For manufacturing businesses, functionality, high system availability and usability are critical factors. This is exactly what we are striving for.

The results of the annual customer satisfaction analysis help us to identify potentials and trends, and to work together with our customers to make improvements.